Support
One address, read by a person.
There is no ticket portal, no chat widget and no queue number. Email us and a human answers.
What to expect
We do not yet state a response time
No product is in service, so there is no support queue to measure and no honest number to publish. We read everything that arrives and reply. When a product is live this page will carry a real target, and it will be one we can meet rather than one that reads well.
Tell us what you were doing, and what happened instead
That is genuinely all we need to start. If it involves an account somewhere, name the platform and the approximate time — we would rather ask you for one more detail than guess.
Never send us a password or an API key
We will not ask for one, and we cannot use one. If a support conversation appears to need credentials, that is a bug in how the product is built and we will fix the product instead.
Security
Found a vulnerability in anything of ours? Send it to security@layercell.com rather than the support address, and give us a reasonable window to fix it before publishing. We will acknowledge you, keep you informed, and credit you if you want it. We will not threaten you for reporting in good faith.
Company details
Registered company
Layercell Ltd is a company registered in England and Wales, company number 17363808. Registered office: 111 Upper Grosvenor Road, Royal Tunbridge Wells, TN1 2EA.
Support and general enquiries
Privacy and data rights
Use the support address, or read the privacy notice first — it says what we hold, which on this site is almost nothing.